Aquarius Watermaster Water Tanks and Pumps Return/Exchange Policy

Your satisfaction is our priority! Before making a purchase, please feel free to consult with us to ensure you choose the right product.

For orders of tanks and pressure pumps or accessories (whether purchased with a water tank or by itself), please review the following guidelines:

1. Request for Return:

• All return requests must be submitted in writing or email within 30 days:
• If ordered with a water tank: 30 days from the scheduled delivery date.
• If ordered with pumps only: 30 days from payment date.
• Requests must be made from the original email address associated with the purchase and include the reason for return and a copy of the paid tax invoice.
• Verbal requests for returns are not accepted.
• Note: We do not accept returns for change-of-mind or if a better price is found elsewhere.

2. Return Conditions:

• Items must be in original, unopened packaging, unused, and undamaged to qualify for a return.
• Items showing signs of use, having been removed from packaging, or no longer in original condition will not be eligible for a refund.

3. Return Mailing Instructions:

Please mail items to:
Aquarius Watermaster
287 Mona Vale Rd,
Terrey Hills NSW 2084

• Shipping Costs: You are responsible for return shipping costs, which are non-refundable.

4. Refund Processing:

• Once we receive and inspect the return, you’ll receive an email confirming the return status.
• If approved, refunds will be processed back to your financial institution; merchant fees associated with the original payment will not be refunded.
• Please allow several business days for the funds to appear in your account, depending on the financial institution.

5. Non-Returnable Items:

• Special orders and clearance items are non-returnable. Only regular-priced items may qualify for return consideration.

We reserve the right to assess each return individually and may decline an exchange if items do not meet Australian Standards or are not in a salable condition.